Whether you have had an issue with a company, feel like you have been mistreated by them or just want to be aware of your rights going into a situation, you need to be informed. Here are a few ways to make sure you are:
Check if your problem is shared
A lot of the time, if we have a problem with a company or one of their products or services, there is a likelihood that others will have too. A simple google search will lead you to find out more information about whether there might already be a legal case in existence for your exact issue.
This means you can join what is known as a class-action lawsuit, where you would be eligible for a cut of the compensation if the case won. However, first of all, you will need to speak to a class-action lawsuit attorney who can advise if you can join a case, or whether you can start one.
Research resources to support your complaint
Your first step in any situation where you are defending your consumer rights is to go directly to the company itself. Be sure to collect as much evidence as you can and document all of your interactions.
However, do not just rely on the company itself to deliver a fair outcome, you should also get in touch with some consumer affairs departments. Also, you could contact several third parties, such as the Consumer protection offices, local regulators, etc, as they can inform you of your rights and support you throughout the process.
Protect yourself from scams
Whenever you are in the process of making a purchase, whether it is concert tickets, a new car or even donating to charity, always do a bit of research beforehand. It is worth putting in the time to look around for information on the safest way to proceed before you part with your money.
There are many scams and cases of fraud around, which vary in their methods from targeting specific types of shoppers; certain purchases; ways of either contacting you or gaining access to your personal information.
Therefore, it is best to investigate first of all how such scams work and, secondly, how efficient you are currently in spotting them as well as how to improve your safety.
Stay updated with consumer news
Keeping up to the minute with news and changes to consumer rights means you will be one step ahead with your case. Regulations and changes happen frequently so it is important to be aware of any that may impact your particular situation, then you will be able to provide information that is especially relevant and supportive.
With events such as World Consumer Rights Day, there is a real movement to enable the consumer with more of a voice in the marketplace. Plus, with more of a spotlight on businesses through social media – which has a direct impact on their bottom line if they are portrayed negatively through customer experiences – they are much keener to appear cooperative.